FAQ and Shop Policy

✦ Shop Policies ✦

Any taxes, duties, or customs fees that incur upon delivery are the responsibility of the buyer.

✦ Where are you shipping from? ✦

Vancouver, Canada

✦ What Currency is Your Store in? ✦

All prices will be listed in USD.

✦ When will preorders be fulfilled? ✦

Shipment fullfilment is currently estimated to be in JULY/AUGUST 2024. Should there be any unforeseen delays, announcements will be made for transparency!

✦ What Methods of Payment Do You Accept? ✦

Unfortunately, I currently only accept PayPal

✦ Incorrect Address and/or Other Errors (Customer) ✦

Please be sure to double check that your shipping address is up-to-date and correct before confirming your purchase. If there are any changes that need to be made, please contact me immediately with your order number and any necessary changes.

Postage fees are non-refundable. Once your order has been shipped, it is not within my power to retrieve the parcel, and I will not be made responsible for any errors on the addresses that have been provided for me.

✦ I've been sent the wrong items? ✦

If I have accidentally sent you the wrong item(s), or you are missing components of your order, please contact me immediately! I will compensate for the errors and ship the missing item for free.

✦ Lost Order? ✦

Please check your tracking number if available!

I will not be held responsible for missing items should: 

- The order be marked as delivered

- The order was delivered to an incorrectly given address where the customer has failed to reach out prior to the purchase of said label

If the package has been listed as delivered, contact your local post office as soon as possible to see if they have any sort of information. Kindly, check with those who could potentially have received your orders in your stead (i.e. roommates, apartment management, family, neighbours, etc.). If all above measures have been taken, then please contact me, and I will file a claim for lost mail.

Should your case fall outside of these circumstances, please contact me as soon as possible.

✦ Order Cancellation/Returns/Exchanges? ✦

Unfortunately, I am unable to accept cancellations/returns/exchanges. Apologies for the inconvenience!